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Could outsourcing customer service be good for your brand?
Growth necessitates change As your business grows, so will its demands on you, especially when it comes to servicing your customers. The last thing you want is to have your customer base grow while...
View ArticleFour ways to easily & proactively solve 80% of your e-commerce customers’...
Delighting e-commerce customers at a reasonable expense that preserves your margins is a tough balancing act. Here are are several ideas you can easily implement in your customer experience (CX)...
View Article8 Things You Should Do Now to Prepare for the Upcoming Holiday Selling Season
We’re halfway through another busy year and the holiday selling season is quickly approaching! Are you prepared? If not, don’t worry – we’ve got you covered. In this post, we will discuss 8 things...
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Quick Comparison Table: US Shipping Carrier Comparison
In this era of rising shipping costs, it can be critical for your e-commerce business to double check the ideal shipping carrier(s) and service level(s) in use. While many nuances exist, the Rush Order...
View ArticleA Comprehensive US Shipping Carrier Comparison
Shipping parcels within the US is a practice as old as the country itself. Why is it so complicated? That’s a tough question to answer, but our goal in this and subsequent posts is to explain the...
View ArticleHow to calculate shipment billable weight
Contrary to what many believe, FedEx and UPS charge for shipments based on billable weight, not necessarily the actual weight of the shipment. Billable weight is defined as the weight in pounds (in the...
View ArticlePrepare Now: 2022 Holiday Shipping Deadlines
Author: Chrissie Nelms, Customer Experience Manager, Rush Order Similar to 2021, this year’s holiday shipping season brings a unique set of challenges. You’ve worked hard all year to navigate a...
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Rush Order CX Website is Live!
Rush Order’s Customer Experience solutions continue to grow and gain traction with our clients, well beyond our expectations. Over the years, we’ve proven to our clients and to ourselves that order...
View ArticleLet’s meet at CES 2023!
It’s hard to believe another year has flown by. Let’s catch up at CES 2023 on January 5th – 8th to discuss how Rush Order can help scale your fulfillment operations and customer experience in 2023!...
View ArticleAn Overview of 2023 FedEx & UPS General Rate Increases (GRI)
The annual General Rate Increase (GRI) from both FedEx and UPS is now upon us and affecting the costs of your daily shipments. The GRI is put in place by both carriers every year and this makes it...
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